Shipping Policy
At DriveVital™, we're committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping process, estimated delivery times and important information regarding your order.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery Areas
We currently offer nationwide shipping throughout South Africa.
Unfortunately, we do not currently ship internationally.
Estimated Delivery Times
Delivery times may vary depending on your location.
| Location | Estimated Delivery |
|---|---|
| Major Cities | 2–5 Business Days |
| Regional Areas | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location unless a free shipping promotion applies.
Free Nationwide Shipping may be offered on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email (where available).
You can use this tracking number to monitor your delivery status.
Delayed Deliveries
While we work with trusted courier partners, delays may occasionally occur due to:
- High order volumes
- Severe weather conditions
- Public holidays
- Courier operational delays
- Events beyond our control
If your order is significantly delayed, please contact our support team and we'll be happy to assist.
Incorrect Shipping Information
Please ensure your delivery address is correct before completing your purchase.
DriveVital™ cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. We'll do our best to update your information before your order is dispatched.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
To help us investigate quickly, please provide:
- Your order number
- Photos of any damaged packaging or products (if applicable)
- A brief description of the issue
We'll work with the courier to resolve the matter as quickly as possible.
Multiple Shipments
In some cases, your order may be shipped in multiple packages.
If this happens, you'll receive separate tracking information for each shipment (where available).
Delivery Attempts
If no one is available to receive your parcel, the courier may:
- Attempt redelivery.
- Leave the parcel in a safe location (where permitted).
- Contact you to arrange another delivery.
- Return the parcel to the courier depot for collection.
Additional delivery charges may apply if a parcel is returned due to an incorrect address or repeated failed delivery attempts.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
DriveVital™ Customer Support
📧 Email: support@drivevital.co.za
🌐 Website: www.drivevital.co.za
Our Promise
At DriveVital™, we know how important timely delivery is. That's why we work with reliable courier partners to ensure your order reaches you as quickly and safely as possible, so you can get back on the road with confidence.