Refund Policy

At DriveVital™, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of receiving your order, provided that the item:

  • Is unused and in its original condition.
  • Is returned in its original packaging with all included accessories.
  • Shows no signs of misuse, accidental damage or unauthorized modification.

To begin a return, please contact our customer support team before sending your item back.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Items damaged through misuse or improper handling.
  • Products returned without original packaging or missing accessories.
  • Clearance or final sale items (where stated).
  • Gift cards (if applicable).

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

If approved, we will arrange a replacement, exchange or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be issued to your original payment method.
  • Processing times vary depending on your payment provider but typically take 5–10 business days after approval.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

Exchanges

We will gladly replace items that are defective, damaged or incorrect.

If you would like to exchange a product for a different item, please contact our support team to discuss the available options.

Return Shipping

If the return is due to:

  • A defective product
  • A damaged item
  • An incorrect item sent by DriveVital™

We will cover the return shipping costs.

For all other approved returns, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, you will need to wait for delivery and follow the standard return process.

Refund Exceptions

Refunds may be refused if:

  • The product has been used beyond reasonable inspection.
  • The item is returned damaged due to customer misuse.
  • The return request falls outside the eligible return period.
  • Required components or accessories are missing.

How to Request a Return

Please contact our customer support team with:

  • Your full name
  • Order number
  • Reason for the return
  • Photos or videos (if applicable)

We will provide you with the next steps and return instructions.

Contact Us

If you have any questions about our Refund Policy, please contact us.

DriveVital™ Customer Support

📧 Email: support@drivevital.co.za 

🌐 Website: www.drivevital.co.za

Our Commitment

At DriveVital™, we stand behind the quality of every product we sell. If something isn't right, we'll work with you to find a fair and timely solution, because your trust and satisfaction are important to us.