Privacy Policy

At DriveVital™, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you browse our website or place an order, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through our payment providers)
  • Device Information
  • IP Address
  • Browser Type
  • Cookies and Website Usage Data

We only collect information necessary to provide our products and improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates
  • Respond to customer support requests
  • Improve our website and services
  • Prevent fraudulent transactions
  • Comply with legal obligations
  • Send promotional emails (only if you choose to receive them)

Payment Security

Your payment information is processed securely through trusted third-party payment providers.

DriveVital™ does not store your full credit card or debit card information on our servers.

All transactions are encrypted using industry-standard security protocols.

Shipping Information

Your delivery information is shared only with our trusted courier partners for the purpose of delivering your order.

We never sell or rent your personal information.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website performance
  • Analyze visitor behaviour
  • Display relevant advertising

You may disable cookies in your browser, although some website features may not function properly.

Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive:

  • Product launches
  • Special offers
  • Discounts
  • News and updates

You can unsubscribe at any time by clicking the Unsubscribe link found in our emails.

Sharing Your Information

We may share limited information with trusted service providers including:

  • Payment processors
  • Shipping companies
  • Marketing platforms
  • Website analytics providers

These companies only receive the information necessary to perform their services and are required to keep your information secure.

We never sell your personal information.

Data Security

We take appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

While we strive to use commercially acceptable means to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request a copy of the personal information we hold about you

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services.

DriveVital™ is not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services.

The updated version will always be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

DriveVital™ Customer Support

📧 Email: support@drivevital.co.za

🌐 Website: www.drivevital.co.za

Your Privacy Matters

At DriveVital™, we are committed to protecting your personal information and providing a safe, secure and transparent shopping experience. Thank you for trusting us with your automotive needs.